Probatio Pro
Access Certification for Jira · Effective 23 September 2026 · Version 1.2
In short. These terms cover your use of Access Certification for Jira. The app runs inside your own Atlassian environment, reads your Jira permission configuration, and produces evidence of an access review. It changes nothing in Jira. Atlassian handles billing through the Marketplace. The app supports your access review; it does not certify your organisation, and it does not make you compliant with anything on its own.
Access Certification for Jira (the app) is published by Probatio Pro, a sole trader registered in France, SIRET 109 433 730 00016 (we, us). They apply between us and the organisation that installs the app on its Atlassian site (you).
Installing or using the app means you accept these terms. If you are accepting them for an organisation, you confirm you are entitled to bind it.
The Atlassian Marketplace has its own terms, which govern the transaction, the platform and your Atlassian subscription. Those terms apply alongside these ones. Where a Marketplace term and one of ours genuinely conflict on the same subject, the Marketplace term prevails.
For as long as your installation is active and paid for where payment is due, we grant you a non-exclusive, non-transferable right to use the app on the Atlassian site it is installed on, for your own internal purposes, including producing and keeping evidence of your access reviews.
You may not resell the app, rent it out, or offer it as a service to others. You may not attempt to extract its source or circumvent the Marketplace licensing that governs your installation.
The app reads your permission schemes, project roles and group membership, asks Jira's own effective permission check what each account can do, reports where the two disagree, and records the decisions your reviewers make. Each review is sealed as a dated snapshot with a content hash that a recipient can recompute from the exported file alone.
It does not certify anything about your organisation. It produces a record of a review that your own people performed, from a configuration that your own people maintain. Three consequences worth stating plainly:
The app is free for sites of up to ten users. Above that, it is priced per user, per month, by band, as shown on the app's Atlassian Marketplace listing at the time of purchase — one edition, with no feature held back.
Billing, invoicing, taxes, currency, renewals and refunds are handled by Atlassian through the Marketplace, under Atlassian's terms and its refund policy — not by us. We do not take, hold or see your payment details.
If we change the price, the change applies from your next renewal, and never retroactively.
Your Jira configuration, the review data the app produces from it, and the evidence packs you export are yours. We hold no copy — the privacy policy describes where the data lives and why it never reaches us.
The app itself, its source, its design and its name remain ours. Nothing here transfers ownership of it.
If you send us feedback or a suggestion, we may use it to improve the app, with no obligation and no claim arising for you. We will not publish your organisation's name as a customer or a reference without asking you first.
Support is by email at contact@probatiopro.fr, in English or in French. We aim to answer within two business days. That is a commitment to answer, and we state it as an aim rather than dress it up as a service level we do not operate a team to guarantee.
The app runs on Atlassian's Forge platform. Its availability is Atlassian's, not ours: we operate no servers, and an Atlassian outage is outside anything we can influence.
We improve the app over time. We will not remove a capability you rely on without saying so on this site and in the Marketplace listing beforehand. If we ever discontinue the app, we will give at least 90 days' notice so you can export what you need.
The app reads personal data — account identifiers, display names, account type and status — because identifying who holds which right is the question an access review exists to answer. It is stored in the database Atlassian provisions for your installation and never sent to us.
You are the controller of that data. We supply software that runs in your environment and hold no copy of what it produces. The privacy policy sets out what is read, where it is stored, how long it is kept, and how it is deleted.
We provide the app with reasonable skill and care, and we warrant that it does what its documentation says it does. We do not warrant that it is free of every defect, that it will be uninterrupted, or that its output will satisfy any particular auditor, regulator or certification body.
Beyond that, and so far as the law permits, the app is provided as it is, without further warranty of any kind.
Neither party is liable for indirect or consequential loss — including lost profit, lost business, lost data beyond what section 6 makes your responsibility to export, or the cost of a failed audit.
Our total liability arising from the app, whatever the legal basis, is limited to the fees you paid us for it through the Marketplace in the twelve months before the event giving rise to the claim.
Nothing in these terms excludes or limits liability that the law does not allow us to exclude — including liability for fraud, for wilful misconduct or gross negligence, and for death or personal injury caused by negligence.
You may stop at any time by uninstalling the app; your Marketplace subscription then ends under Atlassian's terms. We may end these terms if you use the app in breach of them and do not put that right within 30 days of us telling you.
When it ends, the app's data is destroyed with its installation. Sections 5, 9, 10 and 12 survive.
These terms are governed by French law. Where the parties may choose, disputes are for the competent courts of France. If any provision is unenforceable, the rest stands.
If these terms change, the version number and effective date at the top of this page change with them, and a material change is described here rather than absorbed silently. A change applies to your installation from its next renewal.
Probatio Pro · contact@probatiopro.fr